Return policy

Return Policy 

1. Return Period:
- Customers can initiate a return within 30 days from the date of delivery.

2. Condition of Returned Items:
- Items must be returned in their original condition, unused, and with all original packaging and accessories.

3. Return Process:
- To initiate a return, please contact our customer service team with your order number and reason for return.
- We will provide you with a Return Merchandise Authorization (RMA) number and return instructions.

4. Refunds:
- Once we receive and inspect the returned item, we will process your refund within 14 days.
- Refunds will be credited to the original method of payment.

5. Exchanges:
- If you wish to exchange an item, please follow the return process and place a new order for the desired item.

6. Shipping Costs:
- Customers are responsible for return shipping costs unless the return is due to a defective product or an error on our part.

7. Non-Returnable Items:
- Certain types of items cannot be returned, such as any damaged or used products.

8. Defective or Incorrect Items:
- If you receive a defective or incorrect item, please contact us immediately for a replacement or refund.

9. Changes to Return Policy:
- Brand Creators reserves the right to modify this return policy at any time.

Contact Information:
- If you have any questions or concerns about our return policy, please contact us at


Please ensure that this policy is consistent with the terms of service of your suppliers and is compliant with consumer protection laws in your region. It's also a good idea to make this policy easily accessible on your website.