Return policy

Return Policy 

1. Return Period:
- Customers can initiate a return within 30 days from the date of delivery.

2. Condition of Returned Items:
- Items must be returned in their original condition, unused, and with all original packaging and accessories.

3. Return Process:
- To initiate a return, please contact our customer service team with your order number and reason for return.
- We will provide you with a Return Merchandise Authorization (RMA) number and return instructions.

4. Refunds:
- Once we receive and inspect the returned item, we will process your refund within 14 days.
- Refunds will be credited to the original method of payment.

5. Exchanges:
- If you wish to exchange an item, please follow the return process and place a new order for the desired item.

6. Shipping Costs:
- Customers are responsible for return shipping costs unless the return is due to a defective product or an error on our part.

7. Non-Returnable Items:
- Certain types of items cannot be returned, such as any damaged or used products.

8. Defective or Incorrect Items:
- If you receive a defective or incorrect item, please contact us immediately for a replacement or refund.

9. Changes to Return Policy:
- Brand Creators reserves the right to modify this return policy at any time.

Contact Information:
- If you have any questions or concerns about our return policy, please contact us at Brandcreatorsai@gmail.com

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Please ensure that this policy is consistent with the terms of service of your suppliers and is compliant with consumer protection laws in your region. It's also a good idea to make this policy easily accessible on your website.